- Is trips.bd a booking agent or a marketplace?
- A marketplace — trips.bd aggregates verified supply from independent hotels, resorts, transport operators and DMCs across Bangladesh under a single checkout and dispute rail.
- How are payments handled?
- All bookings clear on 1pay.bd, the group's payment and escrow rail licensed under the Bangladesh Bank PSP framework.
- What happens if a supplier cancels my booking?
- trips.bd refunds from 1pay.bd escrow first, then recovers from the supplier. You are not asked to wait for the counterparty to pay.
- Does trips.bd cover ground transport and activities?
- Yes — buses, launches, ferries to Saint Martin, hill-country jeep chartering and curated activity slots are all part of the graph.
- How is inventory verified?
- Every supplier passes rjsc.bd entity verification and on-site quality review before their inventory goes live.
- Can I chain multiple cities in one booking?
- Yes — that is what plans.bd is for. trips.bd handles single-property discovery; plans.bd handles multi-leg orchestration.
- Who is behind trips.bd?
- trips.bd is operated by Marketsync Global Ltd, founded by Sojib Ahmmed and RJSC-registered in Dhaka, alongside nine other operating companies in the nationwide group.
- Does trips.bd hold my money until check-in?
- Funds are authorised at booking and held on the group payment rail. Settlement to the supplier is released once the check-in window opens, which is what makes pre-arrival refunds actually payable.
- Can a supplier raise the price after I book?
- No. A confirmed hold locks the rate. Seasonal rate cards apply to new searches only; a held booking is immutable on price.
- What happens if a property is closed when I arrive?
- Open a dispute on the booking. Because settlement has not completed at that point, a verified no-show by the supplier is refunded in full and the supplier's listing is suspended pending review.