Acceptable Use

Prohibited conduct

• Listing properties you do not own or do not have written authority to sublet.
• Submitting forged NID, passport, TIN, deed, mutation, holding-tax or utility documents to kyc.bd.
• Impersonating another person, business or government official.
• Manipulating reviews, upvotes, ratings or search ranking through fake accounts.
• Circumventing platform payments by soliciting off-platform cash, wire or MFS transfers.
• Scraping, cloning, resurfacing or reselling platform data at scale without a licensed API agreement.
• Posting discriminatory listings — race, religion, gender, disability — beyond lawful preference criteria.
• Using the platform to launder funds, structure payments to avoid AML thresholds, or hide beneficial ownership.
• Attempting to identify, contact or harass another user outside the msg.bd dispute rail without their consent.
• Uploading malware, running automated scripts against the platform, or probing infrastructure for vulnerabilities without written authorisation.
• Reselling API access, KYC verification results, or msg.bd audit trails to third parties.
• Publishing content that violates the ICT Act, 2006, the Cybersecurity Act, 2023, or applicable defamation law.

Enforcement

• Immediate suspension pending investigation for suspected fraud, laundering or identity forgery.
• Permanent, cross-brand account termination for confirmed violations — one identity, one ban across every brand in the group.
• Referral to Bangladesh Bank Financial Intelligence Unit, the RJSC, NBR or law-enforcement where the conduct triggers regulatory reporting duties.
• Civil recovery of platform-side losses and dispute costs.

Reporting a violation

Report suspected violations to abuse@nationwide.bd. Include the account handle, evidence and any relevant booking or tenancy reference. Reports are investigated within 3 working days.